Aftersales Advisor (parts)

A full valid UK driving licence is required for this role.

We are looking for an Aftersales Advisor to join our vibrant team. As the primary point of contact for our customers, you will ensure they receive exceptional service for all their aftersales needs. While experience in the automotive industry is ideal, it is not essential. We value passion for customer service, strong organizational and communication skills, and a positive attitude above all. Full training is available via our Performance Academy, with additional online and induction training.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Role Benefits:

Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
Pension: Benefit from a generous employer pension contribution of up to 7%.
Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
Paid sick leave upon completion of Probationary period.

Role Description:

Create a seamless parts and admin process
Receive in Parts from Hub Via Shipment Processing
Monitor Parts Stock Levels and Inform Hub if requires attention
Order Parts with the technicians on warranty or complex diagnostic repairs
Manage & Invoice Internal Job Cards for New & Used Cars
Chase Back Ordered Parts, ensure all relevant customer care cases and mobility claims are in place to reduce downtime and maintain customer satisfaction
Prepare Warranty Claims, Prior Approvals & Invoices
Assisting with day to day running and maintenance of the workshop
Instruct on Warranty Parts Returns/Destruction/Surcharge Note Creation
Internal Authorisation, Invoicing & Status Updates with Workshop

Let's Work Together:

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, Leapmotor and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and bonus.

An exciting new opportunity has come up at our dealership, You will be the key link to support the aftersales department from a parts and service administrative perspective

As an Aftersales Advisor you will create a seamless parts and administration process.

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Aftersales Advisor (parts)

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