Customer Advisor - Maternity Cover | Stellantis &You UK Careers

Customer Advisor - Maternity Cover

Customer Advisor

Driving Licence: Full UK Driving Licence required

Join Stellantis & You

Stellantis & You is part of Stellantis, one of the world's leading automotive manufacturers, representing brands including Abarth, LeapMotor, Alfa Romeo, Citroën, DS, Fiat, Jeep, Peugeot and Vauxhall.

We're committed to creating an inclusive environment where our people can thrive, develop and build rewarding careers.

Our Values

People – We create an inclusive environment where everyone feels valued and respected.
Pride – We deliver exceptional experiences for our customers and represent our brands with excellence.
Performance – We support our colleagues to achieve their goals and reach their potential.
Praise – We recognise and celebrate success across our teams.

Role Benefits:

Why Join Us?

We offer a competitive salary and bonus package, plus:

Company Car Scheme (up to two vehicles)
Employee discounts on vehicles, servicing and parts
Up to 7% employer pension contribution
22 days holiday, increasing to 26 with service, plus bank holidays
Reward Gateway discounts
Enhanced family leave
Employee Assistance Programme
Health Cash Plan
Personal Accident Insurance
Ongoing training and development through our Performance Academy
Share Incentive Plan
Paid Sick Leave

Role Description:

The Role

As a Customer Advisor, you'll be the link between our customers and technicians, ensuring an excellent customer experience throughout the aftersales journey.

Key Responsibilities

Welcome and support customers throughout the service and repair process.
Advise on servicing, maintenance and repair requirements.
Communicate repair costs, timescales and vehicle progress.
Promote additional work identified through Vehicle Health Checks.
Quote and sell Service Plans.
Prepare invoices and process payments.
Support customer satisfaction through follow-up contact and feedback.
Use digital systems and processes effectively.
Work collaboratively with colleagues to deliver outstanding service.

A Day in the Life

“No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily.

We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments.

Always on the go, with something to do, the day never drags.

This is a fast paced and rewarding job, with the opportunity to develop a career.”

Let's Work Together:

Inclusion & Diversity

Our Values in Action

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.”

Join Stellantis & You and build your future with a business where People come first, Pride drives excellence, Performance creates opportunity, and Praise celebrates success.

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Customer Advisor - Maternity Cover

Role Summary:

Location:

Contract:

Salary:

Customer Advisor - Maternity Cover

Role Benefits:

Role Description:

Let's Work Together:

Apply for this role using the form below:

Benefits of a career with Stellantis &You UK

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Customer Advisor - Maternity Cover

Role Summary:

Location:

Contract:

Salary:

Customer Advisor - Maternity Cover

Role Benefits:

Role Description:

Let's Work Together:

Apply for this role using the form below:

Benefits of a career with Stellantis &You UK

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