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I’ve been a loyal customer of Vauxhall Stellantis & You since 2017, and every visit reaffirms why I keep coming back. The team especially Jordan today, consistently makes me feel valued, ensuring my needs are met with care and professionalism. Walking into the Wimbledon showroom is always a pleasure, thanks to the welcoming atmosphere and exceptional service. A special thanks to Jordan, my knight in shining armour in the Service department, as well as Stan, Tony, Nathan, and the rest of the dedicated team working behind the scenes. From the purchase of my top-of-the-range Grandland Ultimate to recent services, repairs and also the flexible repayment plans, the S&Y team always go above and beyond to make everything seamless and stress-free for me. I really appreciate the inclusivity and warmth and I truly feel like part of the family every time I step through the doors. I’m addicted to the outstanding treatment I receive which keeps me coming back for more. I can’t thank the team enough for their hard work and dedication. Words can’t express how impressed I am with them helping this Damsel in Distress therefore I’ll most definitely be recommending you to family and friends. See you all again soon and have a great afternoon.

Great customer service from Abdul thanks

I am very happy with my purchase of a used 2008. A big thank you to Paul for all his help :)

Paul in sales was brilliant the whole experience was easy and professionally dealt with very happy with van purchase

Excellent experience. The service was completed quickly and Jessum was brilliant in keeping me informed.

I recently bought a C4 Cactus Flair PureTech 1.2 110s/s (2019, 37k mileage) from Stellantis in Coventry from their ‘Approved cars’ deals. My experience has been very good overall. I used to own a C4 Cactus Flair (2016) but the car—or its PureTech engine—came with a lot of problems that people may have heard of, especially issues with the cam/wet belt deteriorating and wrecking the engine if left unchecked. Being aware of this issue but still loving the C4 Cactus, I was looking to buy a second-hand one but only if the cam belt had been changed, and only really wanted to buy from a franchised dealership as I don't know much about cars. As it happens, such a car was available at the Coventry dealership. The salesman, Kaz, was very nice on the phone and confirmed that they a C4 Cactus being prepared with a new cam belt being fitted. Kaz then contacted me straight away over Whatsapp and sent me the link to reserve the car for 5 days (£99 fee that gets refunded). The car wasn’t meant to start preparation for another week, but Kaz assured me that they were holding the reservation for me until I had got a chance to come and test drive it. Two days later, on the 13th of Feb, Kaz sent me an update about— - the preparation of the vehicle - the timeframe for getting the cambelt changed - getting further inspection checks done - being serviced - getting a new MOT While waiting, the following week I go on the website to check the car, and I could see anyone was able to reserve it. I rang the dealership for confirmation that the car was still reserved for me, which they confirmed (even if their computers were showing the car as not reserved?). In the meantime the car's price had gone up due to market fluctuation but Kaz confirmed that it would be sold at the price that it was advertised at when reserved, or even lower depending on the live market price, and I did end up paying a little bit less! Fast forward to the 7th of March (so more than 3 weeks later), the car was finally back at the dealership after having all the mechanical work done in the Birmingham workshop. The process took longer than usual because they were waiting on parts being shipped from France to do the work. Kaz kept me updated throughout the process and answered all the questions I sent by text--as he did in person when I finally took it for a 30min test drive. During the test drive the car felt great although it made a little ‘woosh’ sound when going over speed-bumps (not sure whether it had anything to do with suspensions?). I raised my concerns with Kaz who reassured me that the car had undergone detailed checks and that no problems were raised by technicians. The car was also due to have a fresh MOT done and if anything was structurally problematic with the suspensions, it would be flagged up during the inspection. Being reassured with this info, I signed the order form and paid for the car. I went to collect the car with its freshly passed MOT a few days later. Kaz activated for me the free 7-day insurance and sorted out all the paperwork with the V5 logbook and the road tax on my behalf. He sent me all the documents by email. I asked a few questions about what was covered or not by the 6months warranty, and Kaz was very straightforward and mentioned that wear and tear (eg. brakes) was not covered but everything else was pretty much covered, so should I have a problem with the car within the next 6 months it would be covered. He explained how the car had been serviced, what had been changed / replaced (oil, air filter etc.). The next day I nearly had a mini heart attack though, because I opened the car service book and took a look at the inspection check report carried out by Stellantis pre-sale. It listed all the parts of the vehicles which had been checked by the technicians and some costly ones were highlighted in red (eg. front brake pads 90% worn, discs lipped; exhaust centre section front mounting fractured). I wasn’t sure whether the replacement work on these parts had been carried out or not before the sale, so I texted Kaz who reassured me that all the components in the sections highlighted in red in the inspection report had been replaced. Everything that was listed in yellow was advisory and was there for me to keep an eye on (eg. changing brake fluid). The inspection report is very detailed and thorough (3 pages long), and you get a lot of useful information. Kaz also asked the technician what specific oil I needed to use to top up the engine and sent me all the information on Whatsapp. Overall, it was a great experience for a novice like me. Kaz was very welcoming, available and informative, keeping me regularly updated with the different timeframes. If you are looking for an ‘approved car’ at the Coventry dealer, you will get a second-hand car which has been thoroughly checked and prepared to high standards for its owner.

Just helpful

Jesse was helpful and professional couldn’t recommend enough

Thank you to Jesse for looking after me for my service

Picked up my 3008 from Tim at Preston store.. excellent from start to finish nothing was to much trouble for him and great to know that he will be there if anything is needed with the car in future

Welcomed warmly and after introductions, a warm cup of coffee and a chat, we were shown the variety of cars we were interested in. After sitting in a couple we took a car for a test drive. We were then shown our options and different prices and agreed on what we wanted. No fuss, no hard sell, a pleasant experience.

Thanks Jesse for amazing service see you next year