Customer Advisor (South Outer M25)

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Role Summary:

Location:

logo Stellantis &You Peugeot Hatfield

Contract:

logo Permanent Full Time

Salary:

logo OTE £31500

Customer Advisor (South Outer M25)

Ideally we are looking for an experienced automotive Customer Advisor. But don’t worry if you have no automotive experience, a passion for customer service, strong organisation and communication skills, and having a smile are the most important attributes as full training is available via our Performance Academy, with additional online and induction training.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. 

Role Benefits:

  • A Highly competitive monthly performance bonus
  • A Company car scheme - up to two vehicles
  • Up to 7 % Employer Pension Contribution
  • Annual holiday - 22 days increasing to 26 with continued service, plus bank holidays*
  • Shopping discounts - through our Rewards App
Management at Stellantis &You UK

Role Description:

  • Have a passion for customer service, every day.
  • Guide every customer through the Stellantis &You Customer Journey.
  • Communicate clearly with customers & colleagues.
  • Adopt new digital systems and processes as part of our digitalisation strategy.
  • Propose and sell-up the additional work advised through the Vehicle Health Check process.
  • Quote & sell Service Plans to retain customers to the group.
  • Encourage customer satisfaction feedback via exit briefing & follow-up contact.
  • You will also be the go-to person when the customer wants us to:
  • Estimate repair costs and times.
  • Resolve any concerns when we suggest repairs.
  • Inform and update them on progress or additional works needed.
  • Prepare and explain invoices and take payments.

Let's Work Together:

Our success starts with yours! Stellantis &You UK is the manufacturer owned dealer group of Stellantis, a leading global automotive manufacturer with brands including Peugeot, Citroën, Vauxhall, Fiat, Jeep, Alfa Romeo, Abarth and DS. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.

You will be the key link between our customers and our technicians.

*Based on a full time contract of a 42 hour week.

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Benefits of a career with Stellantis &You UK

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:

  • Company car scheme - up to two vehicles
  • Highly competitive performance bonus (role dependant)
  • Up to 7 % Employer Pension Contribution
  • Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
  • Exclusive retail discounts - through our Rewards Apps
  • Enhanced Maternity, Paternity and Adoption Leave
  • Employee Assistance Program
Apprentiships

Get in touch

We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm

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